Returns & Refunds

shopjoyes Return Policy Purchases

With a Receipt (In Stores or Via Mail):

If your purchase does not meet your satisfaction, you may return it within 1 month (30 days) of delivery, except for online-only costumes and accessory kits, which must be returned 7 days prior to the holiday. To return an item (excluding sample products), the item must be new, unused and in its original packaging. You may return the item to us by mail. If you want to return an item by mail, follow steps below:

  1. Call Customer Care at (+84 353060762).
  2. Our agent will prepare and provide a return shipping label via email.
  3. Print the return label and adhere it to your package.
  4. Drop-off the package at your nearest USPS location.

Without a Receipt (In Stores):

If you would like to return an item (excluding sample products) but do not have the receipt (packing slip or confirmation email), you will be required to present a valid photo ID (Acceptable forms of ID include U.S., Canada or Mexico Driver’s License, U.S. state-issued ID, Canadian Provincial ID, Passport or U.S. Military ID). shopjoyes will make every attempt to assist in locating a receipt by offering receipt look-up for online or in-store purchases made with your shopjoyes Rewards number. For receipts located, returns will follow the Return with Receipt method. The item value will be verified and retained by the shopjoyes team member.


The appropriate tax amount by item will be included with your refund. Original shipping and handling fees (if applicable) may be deducted from the value of your refund unless the return is a result of our error. Refunds will be issued in the same form as payment originally used for purchase except as specified below:

  • Purchases made with a debit card will be refunded as cash.
  • A Store Return Card will be issued for all purchases made using a gift card or gift receipt/purchases.


At this time we do not offer exchanges. If you would like to exchange a product, please return it using our returns process and then place a new order.


Address: 3 Coleman Street #03-24, Peninsula Shopping Complex, 179804, Singapore
Phone: +84 353060762
Email:[email protected]

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